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Professional Carpet Cleaning

FAQs

Carpets

How often should my carpets be cleaned?

The answer to this may vary depending on the location of the carpets; the amount of traffic on them and how much soil and dirt has accumulated. Ideally, your home’s carpets will have to be cleaned at least once a year. This way, the soil and dirt that builds up beneath the surface can be properly removed with professional steam cleaning. A more frequent cleaning will keep your carpets looking newer while expanding the life of your carpets

How long does it take for carpets to dry?

A few factors determine the time that it takes for carpets to dry. Thinner carpets may dry faster than those that are thicker. Carpets can take from 6 to up to 24 hours to dry-depending on the humidity inside the home along with season – as well as if the air conditioning is on or the windows are kept open. Carpets can be walked on immediately after cleaning, but we recommend waiting to place furniture back in position until they are dried. After cleaning, we will apply protective tabs on most furniture as your carpets may still be damp for a couple of hours.

How long will it take to clean my carpets?

A Typical three bedroom home can take up to two hours depending on the grade of carpet along with the amount of furniture that needs to be moved. If there is a lot of furniture to be moved as well as any stubborn stains, it may take a little longer.

Can the bleached or faded spots in my carpet be fixed?

There is a procedure called spot dye which can repair small faded areas. This may depend on the type of fabric or material used for your carpet. Should you need this procedure our technicians can walk you through the best solution for your carpets.

Is it possible to fix indentations made by furniture on my carpet?

In some cases, this may be resolved through proper heating, moisture and hand weaving using our equipment. This can be done for simple crushing of carpet material. There are times though when the damage is too deep that it may no longer be completely resolved.

Are the cleaning products you use safe for the kids and pets?

At Sentieya Carpet Cleaning make it our top priority to provide a cleaning service that is safe for all of your loved ones. We clean a lot of homes, so it is important that we ensure that our cleaning supplies are safe for children and pets. We are able to do this by using the highest grade of products which guarantee a fresh and clean carpet.

Should I remove all the furniture before you arrive?

You don’t need to worry about that. We can move most of the furniture for you and put it back after we’ve finished cleaning. We do recommend though that you put away small and breakable items.

How do you make sure that the bottom of the furniture doesn’t get wet, especially those pieces which are made of wood?

We place protective furniture tabs on furniture-protecting it from getting wet. We also leave the tabs on your furniture so that it won’t get soaked by the damp carpets. They are very simple to slip off once the carpets have dried so you are able to remove them when everything is dry again.

What if there are recurring spots or stains after the carpets have dried?

Some stains and spots can remain embedded within the material of the carpet. When cleaned, the surface stain will be removed but the ones which have been absorbed by the carpet may remain. So, when it is moistened, some spots and stains may reappear. We provide our written guarantee that we honour to all our valued customers that we service.


  
Ducts
How often should the air ducts be cleaned?

Ideally, air ducts should be cleaned at least once a year. If there are pets or smokers inside the home, there may be a need to clean them more frequently.

Why is air duct cleaning necessary?

The air ducts can collect a lot of dirt, allergens and other air pollutants over time. This can trigger respiratory ailments, allergies, difficulty in breathing and other similar problems. To maintain overall health, it is best to have the ducts cleaned regularly.

How would duct cleaning lower my bills?

When your house has clean ducts, the air-conditioning or heating system in your home will work more efficiently. You no longer have to power it up to increase the warmth or coldness inside the room. That will reduce the energy consumption and lower your bills.

Is it possible to clean air ducts if wires such as internet, security and phones lines run through them?

Yes, our technicians are experts in navigating through ducts and use special equipment that will not cut, scratch or harm any of the wires.